Refund Policy

Bondoc Landscape Solutions – Refund Policy
At Bondoc Landscape Solutions, we take pride in delivering high-quality landscaping services with integrity and care. Your satisfaction is our priority. If for any reason you are not satisfied with our work, we’re committed to making it right.

 

1. Service Refunds
•     Refunds may be issued for services that were not completed as agreed upon in the signed estimate or contract.
•     If a service was performed but did not meet the agreed-upon standards, we will first offer to correct the issue. If correction is not possible or declined, a partial refund may be considered.
•     Refund requests must be submitted within 7 days of service completion.

 

2. Deposits
•     Deposits for scheduled services are non-refundable unless canceled at least 72 hours in advance.
•     If Bondoc Landscape Solutions cancels a service due to unforeseen circumstances, the deposit will be refunded in full or applied to a rescheduled date.

 

3. Products and Materials
•     Materials purchased and installed as part of a landscaping project are non-refundable once installed.
•     If materials are defective or incorrectly installed, we will replace or correct them at no additional cost.

 

4. Custom Projects
•     Custom design services and installations are non-refundable once work has begun. We will work closely with you during the planning phase to ensure satisfaction before execution.

 

5. How to Request a Refund To initiate a refund request, please contact our office at [Phone Number] or email us at [Email Address] with the following:
•     Your name and contact information
•     Date of service
•     Description of the issue
•     Photos (if applicable)
We will review your request within 5 business days and respond with next steps.

 

6. Final Notes Bondoc Landscape Solutions reserves the right to deny refund requests that fall outside the scope of this policy. We value your business and will always strive to resolve concerns with professionalism and respect.